Kay Jewelers, located at 178 Montgomery Mall, North Wales, PA 19454-3911, operates in Montgomery County and specializes in engagement ring creation. This jeweler offers a range of services, including custom design, maintenance, repair, and financing options to suit various budgets. With a focus on providing a superior shopping experience, it is renowned for its professional staff, including recognized team members like Dalia and Liz, who are praised for their attentive and knowledgeable service.

The store is currently open from:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:30 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment from the reviews reflects mixed feelings about the store, with approximately 30% of customers expressing positive feedback, while 50% conveyed neutral thoughts, and 20% reported negative experiences. The primary complaints revolve around customer service and product quality, while commendations often highlight the helpfulness of specific staff members.

Best Review:
Marjorie noted a positive experience while searching for a gold ID bracelet, praising the staff's politeness and efficiency, ultimately leading to a successful order within three days.

Worst Review:
Mike expressed frustration with the store's manager, describing her as rude and unhelpful, which diminished his overall experience despite initially friendly service from other staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.