Located in Montgomery Mall at 280 Montgomery Mall, North Wales, PA 19454, Helzberg Diamonds specializes in a wide range of jewelry services, focusing significantly on engagement ring creation. Their collection features ethically sourced diamonds, with options for customization to meet various customer preferences. The staff is noted for being both friendly and professional, enjoying a reputation for assisting customers in finding the perfect engagement ring amidst their extensive inventory.

However, there have been mixed reviews regarding customer service. While some customers have praised the staff's willingness to help and the store's overall selection, others have reported negative experiences, particularly concerning repairs and warranty services tied to engagement rings. Customer opinions reflect a store atmosphere that can fluctuate between attentive service and frustration over mishandled orders and policies.

The store operates in Montgomery County and offers various services, including jewelry repairs and custom setting options for engagement rings. The phone number for Helzberg Diamonds is (215) 361-3457.

Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 10%
Negative: 55%

Highlight Reviews:
Best Review: A customer commended the store for its helpful staff and excellent selection, sharing how the associates took time to assist them, creating a pleasant shopping atmosphere.
Worst Review: A dissatisfied customer expressed frustration over the poor handling of their engagement ring repair, indicating a lack of communication from the staff which left them feeling unheard.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff Members: No specific staff names were mentioned in the reviews.