Jems Jewels & Gold, located at 1460 Bethlehem Pike, Suite 310 in North Wales, PA, has become a well-loved destination for couples seeking custom engagement rings. This family-run jewelry store has been a part of the Montgomery County community since 1989 and is dedicated to providing high-quality craftsmanship and personalized service.

Karen and Scott Kelly, the owners, lead a friendly and knowledgeable team that excels in creating unique engagement rings. Customers appreciate how the staff truly listens to their ideas and works diligently to bring those visions to life, often resulting in exceptional custom designs. The welcoming atmosphere makes customers feel at home, which is always a plus during such meaningful purchases. While the majority of the feedback is positive, some visitors have reported minor issues with communication or service timelines.

Customer Sentiment: Approximately 75% of customers express high levels of satisfaction, while 15% share neutral sentiments, and 10% have faced challenges.

Opening Hours:

Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Best Review: Mitchla praised the team for their attentive service and loved the custom engagement ring design they created, describing the experience as both enjoyable and fulfilling.

Worst Review: Jaclynne voiced disappointment over the lengthy repair process for jewelry, stating she felt neglected as she didn't receive timely updates and ultimately decided to take her business elsewhere.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.