Kay Jewelers, located in Morgantown Mall, provides a variety of jewelry services with a strong emphasis on engagement ring creation. The store is known for its knowledgeable and friendly staff, including notable team members like Amanda and Cristina, who are frequently praised for their excellent customer service. Customers appreciate the personalized attention when selecting engagement rings, with many mentioning the staff’s commitment to helping find the perfect piece.

Address:
9251 Mall Rd, Morgantown, WV 26501
Phone: (304) 983-6796

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The overall customer sentiment is predominantly positive, reflected by a majority of favorable experiences reported by clients. Positive reviews account for approximately 70%, neutral feedback makes up around 20%, and negative sentiments constitute about 10%.

Best Review:
A customer named Kathy praised the staff for their dedication to going the extra mile for customers, indicating a high level of customer satisfaction and service commitment.

Worst Review:
A review from Andrea expressed significant dissatisfaction with the store, highlighting negative experiences due to poor customer service and a lack of professionalism from the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

List of Staff Members Mentioned:
- Amanda
- Cristina