Zales Jewelers, located in Morgantown Mall, offers a splendid selection of jewelry and is best known for its engagement ring creation services. The store is situated at 9500 Mall Rd., Ste. 701, Morgantown, WV 26501-8524, and can be reached at (304) 983-2134. Zales operates extensively in Monongalia County, providing a wide range of jewelry services including custom jewelry design, cleaning and inspection, as well as trade-in and upgrade options for diamond jewelry.

Staff reviews highlight a mixed customer experience. Positive sentiments are noted regarding the selection and quality of jewelry, alongside praise for specific staff members like Victoria and Brad, who are recognized for their helpfulness and professionalism. Conversely, several negative reviews point to concerns with customer service, describing experiences as unprofessional or unsatisfactory, particularly with the management and staff behavior.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

**Opening Hours:**

| Day | Hours |
|-----------|--------------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |

Best Review: A customer appreciated the excellent selection of jewelry and mentioned the manager's great service, indicating a positive overall shopping experience.

Worst Review: One customer expressed disappointment with their experience, highlighting unprofessional behavior from both the manager and staff, leading to dissatisfaction with the service received.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.