KAY Jewelers, located at 1219 Target Way, Morgantown, WV 26501-2460, operates in Monongalia County and has established itself as a premier location for engagement ring creation. With a total of 73 reviews, the jeweler is recognized for helpful services and a commitment to quality. The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 7:00 PM. The phone number for inquiries is (304) 598-2423.

Customers appreciate the knowledgeable and friendly staff, who provide personalized assistance in selecting and designing custom engagement rings. Many highlight the supportive environment, noting staff members like Helen and Sierra for their exceptional service and dedication to ensuring a positive shopping experience. Specific services include jewelry maintenance, repairs, custom orders, and diamond upgrades.

However, some negative feedback points to inconsistent customer experiences, with a few customers reporting unprofessional behavior from staff during their visits, which contrasts with the generally positive atmosphere.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

Best Review:
Paige mentioned that the staff were incredibly friendly and helpful during her visit, resulting in a positive shopping experience.

Worst Review:
Shannon expressed disappointment with a rude interaction from a staff member, describing it as a poor experience despite the store's generally favorable reputation.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members: Helen, Sierra