Kay Jewelers, located at 618 E. McGalliard Rd., Muncie, IN 47303-2017, operates in Delaware County and specializes in engagement ring creation and various jewelry services. With a phone contact number of (765) 741-8135, the store provides a broad range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals.

Customer reviews indicate that the store has garnered a solid reputation, showcasing both commendable qualities and areas for improvement. The store's staff members are noted for their helpfulness and friendly demeanor, particularly during the engagement ring buying process, with several reviews highlighting individuals like Conner and Bonnie for their exceptional service. Customers appreciate the atmosphere of competence and understanding when selecting significant jewelry.

However, some negative experiences have been shared, particularly regarding customer service complaints about certain staff members. A few customers reported dissatisfaction with management and felt that their issues were not handled satisfactorily.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review: Brittany noted that the team was incredibly helpful when she and her husband sought an upgraded wedding set, particularly praising Conner's ability to stay within their budget.

Worst Review: Margaret expressed frustration with rudeness from a manager during a simple inquiry, describing her experience as very upsetting and concerning.

Opening hours are as follows:
- Monday: 11 AM - 7 PM
- Tuesday: 11 AM - 7 PM
- Wednesday: 11 AM - 7 PM
- Thursday: 11 AM - 7 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 12 PM - 6 PM

Staff members mentioned include Conner and Bonnie.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.