Kay Jewelers, located at 2150 Northwoods Blvd., Spc. F1, North Charleston, SC 29406-4021, is a prominent jewelry store specializing in engagement ring creation and exceptional customer service. The store offers a variety of services, including custom orders, jewelry maintenance, repairs, and diamond upgrades. With a reputation for a wide selection of quality jewelry, the knowledgeable staff is well-equipped to assist customers in selecting the perfect engagement rings and other jewelry pieces.

Operating hours are as follows:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Phone: (843) 572-1171

Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 20%
Negative: 18%

Customer feedback indicates a generally favorable experience for many shoppers, particularly praising the helpfulness of the staff and the variety of jewelry available. However, certain concerns were raised about customer service consistency and product issues.

Best Review:
Evan commended Kay Jewelers for its excellent customer service and wide selection of jewelry at great value, highlighting the staff's knowledge in guiding customers.

Worst Review:
Allie expressed significant dissatisfaction due to a serious incident of identity theft at this location, criticizing the store's lack of surveillance and the poor customer service encountered while addressing the issue.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Nicole (manager)
- Anna
- Amy
- Jessica