Zales Jewelers, located in Northwoods Mall at 2150 Northwoods Blvd., Ste. K 840, North Charleston, SC 29406-4021, is renowned for its engagement ring creation and exceptional customer service. With a phone number at (843) 572-7880, this jewelry store offers a wide selection of diamond and precious jewelry, including custom engagement rings crafted to meet individual customer preferences. The knowledgeable staff, including recognized associates like Marti and AJ, are committed to providing an engaging shopping experience that emphasizes personal attention and expert advice.

Zales offers a variety of services, including in-store ordering, custom jewelry design, jewelry and watch repairs, cleaning and inspections, and trade-in/upgrades. Reviewers have noted the welcoming atmosphere of the store and the friendly nature of the staff.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Customers appreciate the vast selection and professional service, though some have experienced frustrations regarding warranty coverage and paperwork.

Best Review: A customer praised the jewelry consultant Marti for his commitment to helping them select the perfect ring, highlighting Marti's friendly demeanor and expertise.

Worst Review: A different customer expressed disappointment with the rigid policy surrounding warranty services after a missing opal and felt management's response was insufficient.

Opening Hours:
| Day | Hours |
|-----------|------------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |

Staff Members: Marti, AJ

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.