Kay Jewelers Oxford Valley Mall, Langhorne, PA
Kay Jewelers, located in Oxford Valley Mall, Langhorne, PA, is a renowned destination for those in search of exquisite engagement rings. The store, situated at 2300 E. Lincoln Hwy, provides a broad range of services to cater to customers’ needs, including personalized engagement ring creation, jewelry maintenance and repair, custom and special orders, and diamond upgrades. The knowledgeable staff are reportedly attentive and committed to enhancing each customer's experience, ensuring that the process of selecting that perfect ring is both enjoyable and memorable.
Operating out of Bucks County, this jeweler boasts a solid reputation, receiving positive feedback for its customer service. The team, including associates like John and Jason, is often praised for their friendly demeanor and willingness to help customers find the right jewelry. Regular customers commend the staff for handling inquiries with patience and expertise.
However, there are some criticisms regarding customer responses, specifically about the inconsistency of staff interactions. Reviews indicate that while many experiences in the store are positive, there have been instances where customer service was perceived as lacking, impacting the overall shopping experience.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
**Business Details:**
- Address: 2300 E. Lincoln Hwy, Langhorne, PA 19047
- Phone: (215) 752-5024
**Operating Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
**Staff Mentioned:**
- John
- Jason
Best Review:
Angela noted that the customer service staff were very accommodating when she inquired about selling a piece of jewelry, reflecting a helpful attitude despite some challenges.
Worst Review:
Evan expressed dissatisfaction with the level of service when he attempted to gather information about selling jewelry, feeling that it was treated as an inconvenience by the staff.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
