Kay Jewelers, located at 4700 Milhaven Rd., Ste. 1446, Monroe, LA 71203, offers a range of services specializing in engagement ring creation and custom jewelry design. The store operates within Ouachita County and has gathered a total of 140 reviews, indicating a fair amount of customer engagement. Their contact number is (318) 323-5044.

The staff at Kay Jewelers are highlighted for their exceptional customer service, with names like Alaiya, Clara, and Yolanda frequently mentioned for providing knowledgeable and friendly assistance during the ring selection process. Customers appreciate the personalized attention given while designing the perfect engagement ring.

However, there are also notable critiques regarding the experiences of some customers, particularly relating to service inconsistencies and issues experienced with product repairs. Therefore, the overall sentiment from online customer reviews can be summarized as follows:

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Best Review: A customer praised Alaiya for her exceptional service during the engagement ring selection process, emphasizing her patience and extensive knowledge about different ring options.

Worst Review: Another customer reported a negative experience with the store, expressing frustration over poor communication and delays in service, leading to disappointment with the overall shopping experience.

Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned:
- Alaiya
- Clara
- Yolanda

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.