Zales Jewelers located in the Pecanland Mall at 4700 Milhaven Rd., Ste. 1480, Monroe, LA 71203-7032, is a well-regarded store in Ouachita County specializing in a wide array of jewelry services, particularly engagement ring creation. The store boasts a staff known for their helpfulness and expertise, with many reviews highlighting excellent customer service, such as personalized assistance in selecting rings and custom jewelry design. Customers have reported a great selection of diamonds and precious jewelry, with efficient order facilitation and repair services also being prominent.

However, amidst numerous positive sentiments, some reviews have pointed out inconsistencies in service quality, particularly concerning wait times for assistance and the handling of customer complaints. The store has received a total of 64 customer reviews, indicating a notable level of customer engagement.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

Best Review:
Franklin commended Zales for its amazing service, specifically mentioning a staff member named Brock who provided attentive assistance during his visit.

Worst Review:
A customer named Derrick expressed disappointment with the store's service, describing a negative experience characterized by unhelpful staff.

Store Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff: Brock

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.