Kay Jewelers, located at 1595 Highway 36 W, Spc. 420, Roseville, MN 55113-4094, is a jewelry store known for its extensive collection of engagement rings and personalized services. The store, situated in Rosedale Center in Ramsey County, has garnered a total of 89 reviews online, reflecting a mixture of experiences among customers.

The staff generally receives positive feedback for their helpfulness and knowledge. Many customers have noted the friendly atmosphere and prompt assistance when selecting engagement rings. Sales associates are frequently mentioned as being attentive and willing to help, making the process of choosing a significant piece of jewelry enjoyable. Services offered include engagement ring design, maintenance and repair, diamond upgrades, and personalized consultations.

However, there are notable concerns regarding service delays and some customer experiences that have fallen short of expectations. A few reviews highlight issues with lengthy wait times during busy periods and dissatisfaction with the quality of repairs and customer service, leading to frustration for some patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 63%
Neutral: 20%
Negative: 17%

Best Review: A customer praised the store for its exceptional service and helpful staff, especially highlighting their positive interaction while searching for the perfect engagement ring.

Worst Review: A customer expressed dissatisfaction with the inefficient customer service and a significant delay in receiving their repaired ring, ultimately feeling neglected during their visit.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include Shawna, Melissa, and Austin, who have received positive remarks from customers for their assistance.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.