Robert Irwin Jewelers, Memphis TN

Robert Irwin Jewelers, located at 376 Perkins Extd, Memphis, TN 38117, is well-regarded for its exceptional services in engagement ring creation and a wide selection of fine jewelry. With a strong commitment to customer satisfaction, the knowledgeable staff, including prominent team members like Bryan, Doris, and Shelley, assist clients in crafting personalized engagement rings that perfectly fit their vision and budget. The jeweler also offers various additional services such as custom design, jewelry and watch repair, and buying gold and diamonds.

The store has garnered an impressive total of 1,396 reviews, reflecting a general atmosphere of quality customer service and a friendly, welcoming environment.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from reviews shows a predominantly positive reception, with approximately 90% of reviewers expressing satisfaction with their experiences. A small percentage, around 5%, conveyed neutral feelings, while about 5% reported negative interactions.

Best Review:
Ryan noted the thorough and pleasant assistance he received while selecting an engagement ring. The staff took the time to explain the differences between diamond cuts and qualities, helping him create a custom design that both he and his girlfriend adored.

Worst Review:
Crystal expressed dissatisfaction with her experience, stating that the staff were unhelpful and rude during her visit. She was unable to get a simple repair done in a timely manner and felt the focus was solely on selling jewelry rather than assisting with her request.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours |
|-----------------------|
| Monday: 10:00 AM - 6:00 PM |
| Tuesday: 10:00 AM - 6:00 PM |
| Wednesday: 10:00 AM - 6:00 PM|
| Thursday: 10:00 AM - 6:00 PM |
| Friday: 10:00 AM - 6:00 PM |
| Saturday: 10:00 AM - 6:00 PM |
| Sunday: Closed |

Staff members mentioned: Bryan, Doris, Shelley.