Kay Jewelers, located at 27 Serramonte Center, Spc. 351, Daly City, CA 94015, offers a wide range of jewelry services with a strong emphasis on engagement ring creation. Customers have noted that the staff, including well-regarded employees like Belen and Russell, provide attentive and helpful assistance, making the process of selecting the perfect engagement ring feel personal and supportive. The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. With a focus on customer care, this jeweler also offers services such as jewelry maintenance and repair, custom orders, and financing options.

However, there are mixed feelings from customers regarding the level of service. While many express satisfaction with the knowledgeable and friendly atmosphere, others have reported inconsistencies with product quality and customer service experiences, specifically mentioning issues with follow-ups and return processes.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Best Review:
A customer expressed appreciation for the exceptional service received from Belen and Russell, noting their friendliness and attention during the engagement ring selection process as a highlight.

Worst Review:
Another customer shared dissatisfaction with a manager's rude demeanor, feeling disrespected during a service inquiry regarding their ring, which left a negative impression of the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours |
|---------------------------|
| Monday - Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 7:00 PM |

Staff members mentioned include Belen and Russell.