Kay Jewelers, located at 194 Buckland Hills Dr., Manchester, CT 06042, is a notable destination for those seeking finely crafted engagement rings and exceptional jewelry services. The store is known for its comprehensive range of services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, and gold exchange. Customers appreciate the knowledgeable staff, including names like Jeff and Nelly, who provide dedicated assistance throughout the ring creation process.

Operating in Hartford County, Kay Jewelers is open during the following hours:

| Day | Hours |
|-----------|-----------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |

The atmosphere in-store reflects a mixture of sentiments from online customer reviews, with 126 reviews analyzed. Overall sentiment from online customer reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Customers generally commend the store's engagement ring selection and quality, although some have experienced issues with customer service and repair timelines.

Best Review: Damaris praised the store for offering great prices, quality, and service, highlighting a very positive experience with the staff.

Worst Review: Eddy expressed frustration with a female employee's rude behavior during his visit, detailing a troubling experience in retrieving his order, which marred the otherwise commendable service he previously enjoyed.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned in the reviews include Jeff and Nelly.