Zales Jewelers, located at 194 Buckland Hills Dr., Suite 2098, Manchester, CT 06042-8705, specializes in creating stunning engagement rings and offers a wide selection of fine jewelry. The store provides services like custom jewelry design, jewelry and watch repair, cleaning and inspection, as well as trade-in and upgrade options. Customers have noted the knowledgeable staff, contributing positively to the shopping experience.

However, feedback is mixed; while some customers appreciate the friendly service and professionalism, others have reported negative experiences, focusing on rude staff and unsatisfactory customer service, particularly regarding returns and repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 10%
Negative: 50%

Highlighted reviews reveal this dynamic:

Best Review: A customer expressed satisfaction with the knowledgeable staff who provided excellent service regarding diamond options and jewelry education.

Worst Review: Another reviewer criticized the manager for being unprofessional and unhelpful, indicating a lack of support post-purchase.

Store hours are as follows:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

Staff members mentioned include Nicole, the manager.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.