KAY Jewelers located at 7903 W Ridgewood Dr, Parma, OH 44129-5516, offers exceptional services for creating beautiful engagement rings. The store is a part of the Shoppes at Parma, situated in Cuyahoga County, where knowledgeable staff assist customers in selecting the perfect piece for that special occasion. Customers frequently commend the friendly and helpful associates, including Marge, Doug, and Crystal, for their personalized service and expertise in guiding clients through the ring selection process.

The store operates with the following hours:
| Day | Hours |
|-----------|----------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

The store boasts a solid rating with 183 customer reviews, revealing both positive and negative sentiments.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%

Customers generally appreciate the extensive selection and the superb customer service provided by the staff. However, there are isolated instances of dissatisfaction, mainly related to customer service experiences.

Best Review:
A customer praised Marge for being exceptionally helpful and knowledgeable, highlighting how she made the process of choosing an engagement ring enjoyable and stress-free.

Worst Review:
One reviewer reported a negative experience with the warranty service, feeling unwelcome and dissatisfied with the response from staff, particularly criticizing the older male associate's demeanor.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.