Kay Jewelers, located at 2112 Montebello Town Center Dr, Montebello, CA 90640, operates in Los Angeles County. With a commitment to excellence in engagement ring creation and overall customer service, this jeweler is known for its attentive staff and quality offerings. Customers have highlighted the patience and expertise of associates like Jackie and Fern, who provide guidance in selecting the perfect piece for special occasions. The store provides a range of services, including custom and special orders, jewelry maintenance, appraisals, and financing options. It is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM; phone number is (323) 890-9200.

Overall sentiment from online customer reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

The store has received 228 total reviews, with a significant number highlighting a welcoming atmosphere and knowledgeable staff.

Best Review:
A customer praised Jackie for her exceptional service while choosing an engagement ring, noting her patience and helpfulness in answering questions throughout the selection process.

Worst Review:
A customer expressed frustration regarding a negative experience, citing a lack of attentiveness and dismissive service during their visit, leading them to seek service elsewhere.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-----------------------|
| Monday: 10:00 AM - 9:00 PM |
| Tuesday: 10:00 AM - 9:00 PM |
| Wednesday: 10:00 AM - 9:00 PM |
| Thursday: 10:00 AM - 9:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 7:00 PM |

Staff members highlighted in reviews include Jackie and Fern.