Zales Jewelers, located at 2079 Montebello Town Center, Suite 1, Montebello, CA 90640, operates in Los Angeles County and specializes in engagement ring creation and comprehensive jewelry services. With a phone number of (323) 721-5901, this store is well known for its selection of fine jewelry, including custom engagement rings, wedding bands, and a variety of precious gemstones.

Customer reviews indicate a mixed experience, covering a total of 86 reviews. Positive feedback highlights the exceptional customer service, particularly from staff members like Sandy and Andrew, who are noted for their attentiveness and ability to help customers find the perfect piece on a budget. Many customers express satisfaction with their engagement ring purchases and commend the knowledgeable staff for their guidance through the process.

However, negative reviews point to issues with product quality and customer service, with some customers voicing frustrations over experiences involving jewelry repairs and product durability.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Best Review: A customer named Andrew praised the staff for their friendliness and knowledge, emphasizing satisfaction with finding the ideal engagement ring.

Worst Review: Kenya expressed dissatisfaction with the quality of jewelry, stating it broke shortly after purchase and criticized the customer service as unhelpful, noting a poor experience overall.

| Operating Hours |
|---------------------|
| Monday: 10:00 AM - 9:00 PM |
| Tuesday: 10:00 AM - 9:00 PM |
| Wednesday: 10:00 AM - 9:00 PM |
| Thursday: 10:00 AM - 9:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 7:00 PM |

**Staff Members Mentioned:** Sandy, Andrew

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*