Kay Jewelers Smith Haven Mall in Lake Grove NY

Kay Jewelers, located at 370 Smith Haven Mall, Lake Grove, NY 11755-1201, operates within Suffolk County and is recognized for its engagement ring creation and outstanding customer service. This jewelry store features a wide variety of wedding and engagement rings, offering personalized services such as custom orders and jewelry repair. The staff is noted for being friendly, knowledgeable, and attentive, with several customer reviews highlighting the exceptional service provided by employees like Kat and Sara.

Operating hours for Kay Jewelers are as follows:

| Day | Hours |
|-----------|--------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

With a total of 48 Google reviews, the overall sentiment from online customer reviews is predominantly positive, approximately 80% positive, 15% neutral, and 5% negative. Customers frequently commend the staff for their helpfulness and knowledge, particularly when choosing engagement rings, with many appreciating the time taken by employees to ensure satisfaction.

Best Review: A customer named Christina praised the exceptional service from Kat and Sara, highlighting their attentiveness and kindness in securing the best shopping experience.

Worst Review: A review by a customer named Pamela detailed issues with a custom engagement ring, expressing frustration over the ongoing challenges faced with their purchase and the lack of resolution.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.