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Zales Jewelers, located in Smith Haven Mall at 240 Smith Haven Mall, Ste. L17 B, Lake Grove, NY 11755, operates in Suffolk County. They specialize in engagement ring creation and offer a wide range of services, including custom jewelry design, jewelry and watch repair, cleaning and inspection, as well as trade-in options for diamond jewelry. The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. You can reach them at (631) 979-4205.
In reviewing over 81 customer reviews online, a noticeable sentiment emerges. Some customers praise the knowledgeable and accommodating staff, particularly highlighting the service of team members like Sadia and Shani, who have been recognized for their exceptional hospitality. Positive feedback often emphasizes the range of jewelry available and the pleasant shopping experience. On the flip side, several reviews critique the customer service experiences, with some customers expressing frustration over perceived rudeness and communication issues, particularly with certain staff members.
Overall Sentiment from Online Customer Reviews:
- Positive: 54%
- Neutral: 23%
- Negative: 23%
Best Review: A customer praised the staff for their friendly and helpful attitude, highlighting how team members like Sadia and Shani made them feel welcomed and valued during their visit, reflecting exceptional hospitality.
Worst Review: A different customer expressed considerable frustration with the service they received, citing issues with being sold a synthetic diamond while feeling misled and unsupported throughout the purchasing process.
- **Opening Hours**:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Staff Members Mentioned: Sadia, Shani, Christine, Valerie.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*
Positivity Score: 65.5%
Total Customer Feedback Reviewed: 81
Store Phone Number: (631) 979-4205
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