Helzberg Diamonds Lake Grove, NY

Helzberg Diamonds, located at 532 Smith Haven Mall, Lake Grove, NY 11755, is a well-known jewelry store specializing in diamond engagement rings and various other jewelry products. With its experienced staff, including noted team members that have provided exceptional assistance in purchases and repairs, customers can expect a range of services, including custom engagement ring creation and jewelry repair.

However, customer feedback reflects a mixed experience at this location. The store has received some positive reviews praising the quality of jewelry and customer service, while others highlight significant issues with delays in order fulfillment and customer care.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%

The negative reviews often mention frustration with customer service, long wait times, and issues with product quality upon delivery. Conversely, positive comments point to the quality of the jewelry and helpfulness of the staff.

Best Review: A customer highlighted that they found great quality and friendly service during their visit, specifically praising the knowledgeable staff for their assistance.
Worst Review: Another customer's account detailed a distressing experience involving delayed engagement ring repair and a lack of communication from the staff, which led to significant frustration.

Operating Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.