Kay Jewelers, located at 263 Southland Mall, Hayward, CA 94545-2129, is a prominent jewelry store that specializes in engagement ring creation and exceptional customer service. With the phone number (510) 670-0195, the store offers a wide array of services, including custom and special orders, jewelry maintenance, diamond upgrades, and appraisals. Residents of Alameda County appreciate the craftsmanship and commitment to quality that Kay Jewelers brings to the art of jewelry.

The store boasts a customer review score of 1.9 based on 19 reviews across various platforms, indicating a mix of sentiments from its clientele. Positive feedback often highlights the friendly and knowledgeable staff, particularly praising employees like Sonia and Marjorie for their commitment to customer service. Conversely, negative reviews frequently express dissatisfaction with unprofessional service and management issues, underlining experiences of long wait times and inadequate communication regarding orders.

Overall Sentiment from Online Customer Reviews:
- Positive: 30%
- Neutral: 10%
- Negative: 60%

Best Review: One customer highlighted the attentive service of Sonia who was praised for keeping her clients updated and ensuring a smooth process during jewelry repairs, demonstrating the store's dedication to customer satisfaction.

Worst Review: A customer reported significant frustration due to a lengthy delay in receiving resized wedding rings, which were promised sooner but not delivered on time, leading to disappointment before a major life event.

| Opening Hours |
|---------------------|
| Monday: 10 AM - 8 PM |
| Tuesday: 10 AM - 8 PM |
| Wednesday: 10 AM - 8 PM |
| Thursday: 10 AM - 8 PM |
| Friday: 10 AM - 8 PM |
| Saturday: 10 AM - 8 PM |
| Sunday: 11 AM - 6 PM |

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.