Kay Jewelers, located at 100 Grey Rock Pl., Ste. G109, Stamford, CT 06901-3118, is a well-regarded destination for customers seeking to create beautiful engagement rings. With a professional staff known for their friendly service, customers often praise the attention to detail and care provided during the ring creation process. The store operates in Fairfield County and is part of a nationally recognized jeweler chain, offering a diverse selection of fine jewelry and engagement rings, along with additional services such as jewelry maintenance, repair, and custom orders.

The atmosphere is highlighted by knowledgeable consultants who assist clients in finding pieces that reflect their personal style and budget. Store hours are as follows:

| Day | Opening Hours |
|-----------|------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Customer reviews indicate a mixed experience. Many customers highlight exceptional service, praising the staff's attentiveness and expertise. However, some negative sentiments surface regarding customer service delays and engagement ring repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 66%
Neutral: 20%
Negative: 14%

Best Review: Andrea noted the fantastic customer service and great variety of jewelry for all budgets, emphasizing their personalized approach and respect for client needs during the engagement ring purchasing experience.

Worst Review: Sharmin expressed dissatisfaction with the customer service, specifically mentioning delays in communication regarding her ring’s repair, indicating a negative shift in service quality over time.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.