NAGI Jewelers, located at 828 High Ridge Road, Stamford, CT 06905, specializes in creating exquisite engagement rings and offers a personalized jewelry experience in Fairfield County. With a reputation for exceptional customer service and craftsmanship, the store has a dedicated team led by owner Nagi Osta, a Certified Gemologist Appraiser. The staff is known for their warmth and engagement, providing expert guidance throughout the ring creation process.
The jeweler has received a total of 115 reviews, reflecting a mix of positive and negative sentiments. Positive experiences highlight the store's attention to detail and the seamless process of designing custom pieces, making customers feel valued and appreciated. Customers often praise the staff's expertise and the unique quality of the jewelry offered. However, some negative reviews point out concerns about customer service inconsistencies, including experiences of rudeness and dissatisfaction with repairs.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Opening Hours:
- Tuesday – Friday: 10 AM – 5:30 PM
- Saturday: 10 AM – 5 PM
- Closed on Sundays and Mondays
Staff mentioned: Nagi Osta
Best Review: A customer commended the staff for creating a beautiful custom engagement ring using family heirloom stones, emphasizing the exceptional communication and personal touches throughout the process, particularly from staff member Jeff.
Worst Review: A negative reviewer expressed dissatisfaction with the service provided during a repair, describing the staff as rude and noting a significant disconnect between expectations and the final product quality. The customer felt that their concerns were not addressed professionally during the interaction.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 115
Store Phone Number: 203-964-0551
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