Kay Jewelers, located at 1720 Old Fort Pkwy., Ste. D 200, Murfreesboro, TN 37129, offers a comprehensive range of services, particularly focusing on engagement ring creation. This store is renowned for its commitment to customer service, with knowledgeable staff members, including Kylie, Macy, and Jeanna, who excel in assisting customers with their jewelry needs. They provide personalized attention and can help clients design custom pieces or choose from an extensive selection of engagement rings and wedding bands.

Operating in Rutherford County, the store maintains a positive atmosphere, with many customers praising the staff for their friendliness and expertise. It's evident that they prioritize customer satisfaction, offering services such as jewelry maintenance, repair, and financing options to accommodate various budgets.

While the overall sentiment from online reviews appears largely favorable, there are some mixed experiences noted. With a total of 159 reviews, customer feedback indicates a generally high satisfaction rate.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Highlight reviews show a balanced view of customer experiences.

Best Review:
A customer named Dee commended the outstanding customer service provided by staff members and noted their willingness to go above and beyond to assist.

Worst Review:
Tina expressed dissatisfaction regarding the sizing policy, finding the charge for resizing after a significant purchase to be unreasonable.

**Operating Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Kylie
- Macy
- Jeanna

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.