Kay Jewelers, located at 6079 Sunrise Mall Blvd., Ste. 6079, Citrus Heights, CA 95610-6903, offers a diverse range of jewelry services, with a strong emphasis on engagement ring creation. With a reputation built over many years, the store strives to provide a quality shopping experience, featuring personalized assistance from knowledgeable staff. The service options include custom and special orders, jewelry maintenance and repair, as well as financing options to accommodate various budgets.

Staff members, including acknowledged manager Rifi, have received compliments for their excellent customer service, particularly regarding their helpfulness and expertise in guiding customers through the engagement ring selection process. Customers frequently highlight the wide selection of engagement rings and their commitment to client satisfaction.

Despite the positive feedback, some reviews mention dissatisfaction with customer service and issues related to repairs and returns. Specific experiences indicated inconsistencies in service quality, particularly in response to customer inquiries and requests.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Best Review:** A customer praised Rifi for the exceptional customer service received during the engagement ring purchasing process, noting how she guided them throughout the selection, helping them find the perfect ring.

**Worst Review:** Another customer expressed frustration with the store’s return policy, citing a negative experience of being unable to return an item and poor management responsiveness.

| Days | Hours |
|---------------|---------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.