Kay Jewelers The Shops Of West Wind Fond Du Lac WI

Kay Jewelers, located at N6667 Rolling Meadows Dr., Ste. 3, Fond Du Lac, WI 54937-9471, is a highly regarded jewelry store specializing in engagement ring creation and personalized service. With over 50 reviews available online, the feedback showcases a generally positive sentiment regarding the staff's expertise and customer service. The store operates in Fond du Lac County and offers services including jewelry maintenance, repair, custom and special orders, diamond upgrades, and appraisals. Customers frequently highlight the knowledgeable and friendly staff, with many praising standout team members like Samantha, Angela, and Thomas for their exceptional assistance.

However, some customers have reported issues with order accuracy and communication delays regarding custom orders, leading to a more mixed perception on those aspects.

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include Samantha, Angela, and Thomas.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

Best Review:
Kevin noted the friendly and eager staff in the Fond du Lac store, praising their exceptional knowledge and helpfulness over many years of being a customer.

Worst Review:
Melissa expressed disappointment due to ordering issues with her wedding band, stating that delays and incorrect items significantly impacted her experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.