Zales Jewelers, located at 835 W Johnson St, Fond du Lac, WI 54935, operates in Fond du Lac County and specializes in engagement ring creation along with other fine jewelry services. The store is known for its extensive selection of engagement rings, diamond jewelry, and personalized service. The customer base appears to have mixed experiences, with some praising the knowledge and helpfulness of the staff, while others have expressed dissatisfaction with customer service quality and product issues.

Customers reported constructive engagement ring experiences, highlighting the patience and assistance provided by staff members in helping find the perfect engagement ring. However, criticisms surfaced regarding inconsistencies in service and jewelry quality, particularly in repairs and stone replacements.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 15%
Negative: 55%

**Highlight Reviews**
Best Review: Philip praised the outstanding customer service and enjoyable shopping experience at the store, noting that the guidance helped him find the perfect ring for his fiancée.
Worst Review: Kelsi expressed significant frustration with the customer service, recounting her experience of receiving a poorly resized ring and the company's lack of accountability in handling her concerns.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday to Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members:**
No specific staff member names were mentioned in the reviews.