The Goldsmith, Fond Du Lac, WI
The Goldsmith, located at 177 S Main St, Fond du Lac, WI, is a highly regarded jewelry store known for its exceptional engagement ring creation services and personalized customer care. With a rich history spanning over 43 years, this family-owned business, run by Ron and Terri Emanuel, has built a reputation for crafting unique and custom-designed jewelry, making it a favored choice for couples seeking something special for their engagement.
Customer reviews reflect a diverse range of opinions, emphasizing both positive and negative experiences. Many patrons praise the friendly and knowledgeable staff, highlighting the exceptional craftsmanship and the store's ability to create one-of-a-kind pieces tailored to individual needs. Customers appreciate the quick turnaround times for repairs and customizations, as well as the welcoming atmosphere of the store.
Conversely, a few reviews express dissatisfaction regarding customer service experiences, particularly mentioning instances of perceived disinterest from staff and issues related to pricing for some services. Overall, these sentiments provide a balanced view of the store's offerings and customer engagement.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Best Review: A customer named Sandi shared her delight with the staff's willingness to expedite the repair of her engagement ring, showcasing their commitment to customer satisfaction and the importance they place on timely service.
Worst Review: Jay expressed disappointment in his recent visit, stating that he felt the staff was disinterested in his needs and that the service he received did not meet the high standards he had expected based on past experiences.
Operating Hours:
- Monday: 9:00 AM - 5:00 PM
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed
Staff Members:
- Ron Emanuel
- Terri Emanuel
- Josh Emanuel
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
