Kay Jewelers, located at 1088 Town East Mall, Mesquite, TX 75150, offers a comprehensive range of services, particularly in engagement ring creation and customization. This store is known for its friendly and knowledgeable staff, including manager Sapphire, who is noted for her attentiveness and assistance in selecting the perfect ring. The store features various styles of engagement rings, with options for custom orders to meet individual preferences.

However, customer experiences are mixed; while some reviewers praise the service quality and attentive staff, others express frustration regarding order fulfillment and customer service responsiveness. The store hours are Monday to Thursday from 10:00 AM to 8:00 PM, Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. For inquiries or appointments, the store can be reached at (972) 613-7459.

Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 55%
Neutral Sentiment: 25%
Negative Sentiment: 20%

Highlight Reviews:

Best Review:
Chad commended the attention and professionalism of the manager, Sapphire, stating that she ensured he found the right ring for his future fiancé.

Worst Review:
Yvette reported a disappointing experience, describing how the staff made errors with her wedding band order, leading to significant frustration during an important occasion.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members:**
- Sapphire (Manager)