Zales Jewelers - Town East Mall in Mesquite TX

Zales Jewelers, located at 1246 Town East Mall, Mesquite, TX 75150, is a notable destination for those seeking exceptional engagement rings and personalized jewelry services. Known for its extensive range of diamond and precious jewelry, Zales has been a trusted name in the industry since 1924. Customers can expect expert guidance in selecting stunning engagement rings, custom designs, and comprehensive jewelry repair and cleaning services.

The store operates with a friendly and knowledgeable staff, often highlighted in reviews for providing excellent customer service. The team is committed to helping customers create the perfect engagement ring tailored to their style and preferences. With a focus on quality and unique designs, Zales stands out as a reliable choice for brides and grooms-to-be in Dallas County.

Operating Hours:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

Customer reviews reflect a mix of experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 20%
- Negative: 25%

Many customers appreciate the attentiveness and compassion displayed by the staff, particularly names like Monica and Tammy, who are frequently mentioned. However, there are recurring issues related to customer service inconsistencies and the efficiency of handling warranty claims.

Best Review:
Ava praised the exceptional service at Zales, noting that the staff treats customers like family and keeps them informed about the best deals.

Worst Review:
Lily expressed frustration over repeated bad experiences during ring servicing, highlighting issues with account retrieval and customer service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members: Monica, Tammy