KAY Jewelers in Hagerstown, located at 17301 Valley Mall Rd, Hagerstown, MD 21740-6966, operates in Washington County, offering a variety of jewelry services, particularly focused on engagement ring creation. The store's phone number is (301) 582-0200.

With a total of 98 reviews reviewed, this jeweler showcases a blend of positive and negative sentiments. Customers have praised the knowledgeable and friendly staff, highlighting their exceptional customer service, with particular mentions of staff members who go above and beyond to assist visitors. The engagement ring offerings are noted for their exquisite selection and quality. Many customers appreciate the personalized experience when selecting engagement rings, reflecting a commitment to helping customers find the perfect piece.

However, some reviews indicate issues with customer service, particularly regarding communication and wait times for repairs and orders. A few customers reported feeling misled about pricing and availability, leading to dissatisfaction.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Best Review:
Dante noted the excellent service and competitive pricing at KAY Jewelers, emphasizing a no-pressure shopping environment.

Worst Review:
Katherine expressed frustration over her experience with the store's customer service, citing instances of being misinformed and feeling overcharged during her engagement ring purchase.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.