REEDS Jewelers, located at 17301 Valley Mall Rd, Hagerstown, MD 21740, is renowned for its exceptional engagement ring creation services. The store operates in Washington County and boasts a highly knowledgeable staff dedicated to providing customers with a personalized experience. With an hourglass of experience spanning over 75 years, REEDS offers services including custom jewelry design, ring resizing, cleaning and polishing, along with watch repair. The expert team, including staff members like Gracie, Jessica, and Michele, is praised for their friendly demeanor and attentiveness to customer needs, ensuring a supportive environment for those selecting engagement rings.

Overall Sentiment from Online Customer Reviews:
The sentiment from online reviews reveals a predominantly positive atmosphere. Approximately 90% of the feedback highlights excellent customer service and quality products, while around 5% expresses concerns over a few negative experiences related to service delays. The remaining 5% reflects neutral sentiments regarding customer service.

Best Review:
A customer commended Gracie for her helpfulness and expertise in guiding them through the selection of a beautiful engagement ring, emphasizing that the staff made the experience enjoyable and stress-free.

Worst Review:
One customer indicated dissatisfaction with service delays when picking up a resized ring, noting frustration with the communication about the timeline.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members Mentioned:
- Gracie
- Jessica
- Michele