Zales Jewelers, located at 17301 Valley Mall Rd, Hagerstown, MD 21740-6966, is recognized for its engagement ring creation and comprehensive jewelry services. This well-established jeweler offers a wide selection of diamond and precious jewelry, providing customization options for unique engagement rings that align with customers' personal visions. The store is noted for its exceptional customer service and knowledgeable staff, many of whom are mentioned positively in reviews.

Currently, Zales has garnered a total of 114 reviews, showcasing a generally favorable response from customers. The staff's attentiveness and expertise seem to play a significant role in customer satisfaction, with many highlighting the pleasant environment and professionalism of associates like Edith and Lou Ann.

However, some reviews indicate a few negative experiences, particularly regarding issues with repairs and customer service inconsistencies, which could suggest a need for improvement in certain areas.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Highlight Reviews:**

**Best Review:** Michael commended the craftsmanship and pricing, praising the friendly and knowledgeable staff for creating a positive shopping experience.

**Worst Review:** Nima expressed disappointment with the service, citing misleading information from the salesperson which affected his experience.

**Store Hours:**

- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*