Kay Jewelers, located in Culver City, CA, serves as a go-to destination for those seeking exquisite engagement rings and personalized jewelry creation. Situated at 6000 Sepulveda Blvd., Ste. 2399, this store offers a wide array of services including custom and special orders, jewelry maintenance and repair, and diamond upgrades. Customers can experience exceptional service provided by knowledgeable staff members like Erika and Jae, known for their dedication to creating a supportive and informative shopping atmosphere.

Operating in Los Angeles County, Kay Jewelers is recognized for its commitment to customer satisfaction, although reviews do highlight some inconsistencies in service quality. The operating hours for this location are as follows:

| Day | Hours |
|-----------|------------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 55%
Neutral sentiment: 20%
Negative sentiment: 25%

Positive reviews frequently commend the friendly and knowledgeable staff, particularly highlighting exceptional service with personalized attention during the engagement ring selection process. Conversely, some negative feedback points to concerns regarding inconsistent service and communication challenges, suggesting that not every customer may feel valued during their visit.

Best Review:
Pamala describes profound satisfaction with Erika's service, noting her exceptional ability to enhance the shopping experience and maintain customer relationships effectively.

Worst Review:
Melissa expressed frustration over confusing customer service practices involving a pendant repair, highlighting a lack of urgency and poor communication from the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.