Zales Jewelers - Westfield Culver City Mall Culver City CA

Zales Jewelers is a well-known jewelry store located in Culver City, California, specializing in engagement ring creation and other fine jewelry services. Their address is 6000 Sepulveda Blvd., Ste. 1571, Culver City, CA 90230, and they can be reached at (310) 391-5202. Operating hours are Monday through Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

The store offers a variety of services, including custom engagement rings, jewelry repair, cleaning and inspection services, and trade-in options. Customers have praised the knowledgeable and attentive staff, notably individuals like Juana and Fella, for their exceptional customer service. However, some customers have reported issues with wait times and inconsistent customer experiences, suggesting that while many leave happy, others have faced challenges, particularly regarding online orders and repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Highlight Reviews:
Best Review: Latonya commended Juana for her helpfulness and the welcoming environment, expressing how satisfied she was with her engagement ring decision influenced by Juana’s expertise.

Worst Review: Bella shared a negative experience regarding the durability of the necklaces she purchased, noting they broke within months and that customer service was unhelpful.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include Juana and Fella.