Kay Jewelers, located at 667 Southcenter Mall, Tukwila, WA 98188, operates within King County. They specialize in engagement rings and offer a wide range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. Customers have noted that the staff, including members like Ayraka, Dylan, and Mai, are often helpful and work diligently to find the best deals for jewelry needs. However, certain reviews indicate a lack of consistency in customer service, with some customers experiencing issues regarding product availability and responsiveness.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 45%
Neutral sentiment: 20%
Negative sentiment: 35%

Customers have expressed mixed feelings about their experiences, highlighting both positive interactions and areas for improvement in service and product handling.

Best Review:
A customer praised the staff's helpfulness and their ability to locate great deals on jewelry, specifically mentioning the positive experiences with staff members Ayraka, Dylan, and Mai.

Worst Review:
One customer's experience was notably negative, detailing a series of issues with order fulfillment, size discrepancies, and perceived rudeness from a staff member, leading to frustration with the overall service received.

Opening Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members: Ayraka, Dylan, Mai

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.