Kay Jewelers Westland Shopping Center, Westland, MI
KAY Jewelers in Westland operates out of the Westland Shopping Center, offering a range of services including engagement ring creation, custom orders, jewelry maintenance, and repair. The store is dedicated to providing a strong shopping experience, capitalizing on their knowledge of fine jewelry and empathetic customer service. However, the reviews reflect a mixed sentiment regarding customer experiences.
The store is located at:
35000 W. Warren Rd., Unit 534
Westland, MI 48185-6223
Phone: (734) 422-7620
**Operating Hours**:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
Overall, KAY Jewelers has garnered a total of 153 customer reviews.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 45%
Neutral sentiment: 20%
Negative sentiment: 35%
The reviews show a notable divide in customer experiences. Many customers appreciate the patience and helpfulness of the staff during engagement ring selection, particularly highlighting the service provided by Alaina. Conversely, multiple reviews express frustration over poor customer service experiences, including issues with jewelry repairs and product quality.
Best Review:
Reece highlighted the exceptional service received from Alaina, commending her helpfulness in selecting a piece for a special occasion.
Worst Review:
Tim described his experience as the worst he could imagine at a jewelry store, criticizing the management's unprofessional handling of his issues and noting a recurring problem with a ring he had repaired.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
