Helzberg Diamonds Westland, MI

Helzberg Diamonds is an established jewelry retailer located at 35000 Warren Rd, Suite 610, Westland, MI 48185. They specialize in providing a broad range of services, particularly focusing on custom engagement ring creation. The knowledgeable staff is dedicated to guiding customers through the process, ensuring an enjoyable and personalized experience while selecting the perfect piece of jewelry. Their offerings include engagement rings, wedding bands, and various fine jewelry options, all featuring ethically sourced diamonds with high-quality standards.

Operating in Wayne County, the store maintains a commitment to excellence, evidenced by their willingness to work with clients to create bespoke jewelry that suits individual tastes and budgets. The team is often praised for their friendly and professional service, highlighting staff members like David, who is noted for his attentive and detailed approach in assisting customers.

However, customer sentiments reflect a mix of experiences. While many reviews commend the staff's helpfulness and the quality of the jewelry, some negative feedback mentions difficulties with repairs and communication regarding timelines. Issues such as wrong soldering during ring resizing and customer service regarding warranties have emerged; these concerns can affect customer trust.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 20%
Negative sentiment: 10%

**Best Review:** A customer praised David for his knowledge and the personalized service provided during the ring creation process, highlighting the care taken to meet specific requests and the quality of the final product.

**Worst Review:** Another review described frustration regarding a repair process, noting poor communication about the status of the resizing and soldering work, which resulted in significant delays.

**Store Hours:**
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM

Staff Members:
- David

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*