Kay Jewelers, located at 46-056 Kamehameha Hwy, Unit 130, Kaneohe, HI 96744, is a jewelry store that specializes in engagement rings and offers a diverse range of services including custom design and jewelry repair. The store operates in Honolulu County and has garnered a mixed reputation based on customer feedback. The phone number for inquiries is (808) 247-3837.

The staff at Kay Jewelers, particularly noted are team members like Marcus and Taryn, have received commendations for their professionalism and willingness to assist customers in selecting rings that meet their desires and budgets. Many customers have praised the team for going above and beyond in providing a positive shopping experience.

However, several reviews reflect negative experiences, particularly surrounding customer service issues, including instances of rudeness and delays in service. Some customers reported dissatisfaction with the way their concerns were addressed, particularly regarding repairs and resizing of jewelry.

Overall sentiment from online customer reviews:
- Positive: 55%
- Neutral: 20%
- Negative: 25%

Highlight Reviews:
Best Review: A customer named Mike commended the team for their outstanding customer service and attention to detail during the process of selecting a custom-designed engagement ring. He highlighted that the staff's professionalism made the experience delightful, and he appreciated the knowledgeable guidance provided throughout.

Worst Review: A customer named Ashley expressed frustration over the closure of the store without any notice, resulting in her wedding rings being held for an extended period without communication regarding their pickup. This lack of notification before the store closed left her feeling neglected and dissatisfied.

Operating Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members:
- Marcus
- Taryn

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.