Kay Jewelers Wyoming Valley Mall Wilkes Barre PA
Kay Jewelers, located at 399 Arena Hub Plaza, Wilkes-Barre, PA 18702, is a prominent establishment specializing in engagement ring creation. The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM. You can reach them by phone at (570) 820-9950.
This jeweler is noted for its wide selection of engagement and wedding rings, as well as exceptional customer service. Many customers have praised the knowledgeable and patient staff, often highlighting the expertise of team members like Amy and Stevie, who provide personalized assistance and ensure a positive shopping experience. The store has a clean and welcoming atmosphere, making it an inviting place for couples looking for the perfect ring.
However, some reviews reflect a less favorable experience, particularly regarding customer service issues, such as delays in repairs and inconsistency in staff responsiveness. This contrast suggests a need for improvement in standardizing the customer service experience.
The overall sentiment from online customer reviews is moderately positive. Customers generally appreciate the jewelry selection and staff assistance, but concerns about service delivery overshadow some experiences. The emotion breakdown is approximately 65% positive, 20% neutral, and 15% negative.
Best Review: Connor noted how the service provided by Amy was exceptional, describing her work as artistic and commendable.
Worst Review: G M expressed frustration over poor customer service when trying to retrieve pieces for repair, feeling their needs were not adequately addressed during multiple interactions.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Staff members mentioned include Amy and Stevie.
