Zales Jewelers is a renowned destination for those seeking to create exquisite engagement rings. Located at 29 Wyoming Valley Mall, Wilkes-Barre, PA 18702, this jewelry store is known for its wide variety of diamond and precious jewelry, offering both classic and designer styles. The store operates within Luzerne County and provides a range of services, particularly known for its engagement ring creation. Customers have noted the friendly and helpful nature of the staff, including specific mentions of employees like Paula and Alison, who are recognized for their exceptional service.

However, some negative experiences have also been highlighted, such as issues with product quality and lengthy repair processes. Despite the mixed feedback, the store has maintained a decent level of service in the face of challenges, especially during the pandemic.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 30%
Negative: 25%

Operating Hours:
- Monday to Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members Mentioned:
- Paula
- Alison

Best Review: Tami praised the quality of the products and the matching prices for her "promise" ring, showcasing a positive experience during her shopping visit.

Worst Review: Bonnie expressed disappointment when a diamond fell out of her bracelet shortly after purchase, illustrating a concern with product durability and service response times.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.