KAY Jewelers located at 1401 South Yuma Palms Parkway, Yuma, AZ 85365-1711, is a notable destination for those looking to create an engagement ring. This jewelry store boasts a range of services focused on engagement and wedding ring creation, along with jewelry maintenance and repair, custom orders, and diamond upgrades. The store's skilled consultants are committed to providing an exceptional customer experience, ensuring each client receives personalized attention and guidance throughout the jewelry selection process.

The store has received a total of 85 reviews, indicating a high level of customer engagement.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Positive reviews highlight excellent customer service, friendliness, and knowledgeable staff, specifically mentioning employees like Jessica and Denise, who are praised for their patience and assistance in helping customers find the perfect pieces.

On the other hand, some reviews express concerns about long wait times during busy periods and issues with product quality, which negatively impacted their experience.

Best Review:
A customer named Bailey commended the team for their exemplary service in selecting a Mother’s Day gift, stating that the staff was patient and created a tailored list of jewelry options that matched the customer’s taste.

Worst Review:
A review from Kim describes a troubling experience involving discrepancies related to diamond quality and customer service, alleging that essential information about the product was not disclosed, leading to significant disappointment and distrust in the store's offerings.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff members mentioned: Jessica, Denise.