Located in Yuma, Arizona, Paul Bensel Jewelers specializes in creating exquisite custom engagement rings and provides extensive jewelry services in the region. Their team is known for exceptional customer service, with many clients praising the individualized attention they receive during the ring creation process. The staff, including knowledgeable members such as James Bensel and Justine, are committed to guiding customers through selecting the right materials and designs while ensuring transparency about the pricing and quality of their jewelry.
Paul Bensel Jewelers is praised for their craftsmanship and the personal approach they take with each customer, fostering a welcoming atmosphere in their store. They also offer jewelry repairs, appraisals, and custom design services.
Operating Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 11:00 AM - 3:00 PM |
| Sunday | Closed |
The store has garnered 1,107 reviews overall.
Overall Sentiment from Online Customer Reviews:
The reviews reflect a predominantly positive sentiment, with approximately 85% positive, 10% neutral, and 5% negative feedback. Customers frequently mention the quality of service, craftsmanship, and personal attention provided by the staff.
Best Review:
Karen highlighted that her family has turned to Paul Bensel Jewelers for nearly three decades, citing exceptional service and the staff's dedication to quality work, showing that they take pride in their craft and community ties.
Worst Review:
Bradley expressed dissatisfaction due to a perceived low cash offer and an uncomfortable experience with the staff regarding a previous transaction. He felt misled about the pricing practices and the handling of his jewelry.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.