Ketterman's Jewelers, located at 212 Catoctin Circle SE, Leesburg, VA 20175, is a family-owned and operated jewelry store that has been serving Loudoun County and the surrounding areas for over 30 years. Specializing in engagement ring creation, Ketterman’s offers a wide selection of quality jewelry, including custom design services and on-site repairs. With experienced staff members, including Richi Ketterman, the store is committed to providing attentive and personalized service to every customer.

Reviews for Ketterman’s reveal a mix of overall sentiment. Out of 459 reviews collected, approximately 74% are positive, 14% are neutral, and 12% are negative. Customers frequently highlight the warm and friendly service, particularly praising the commitment to quality and craftsmanship in engagement ring creation as well as other jewelry pieces.

However, some reviews express dissatisfaction, noting issues with repairs and service at high prices, which can deter potential customers.

Best Review:
A customer named Lucy praised Ketterman’s as the absolute best jewelry store, lauding the kind and helpful staff, and describing the environment as family-oriented. She emphasized that her family will always choose Ketterman's for their jewelry needs.

Worst Review:
In a negative experience, a customer named Marcus expressed frustration about the handling of a watch battery replacement, stating that it was mishandled and resulted in additional issues, leading him to decide not to return to the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**

| Day | Hours |
|-----------|-----------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff members include Richi Ketterman and a knowledgeable team dedicated to ensuring a great customer experience.