Kevin's Fine Jewelry, Totowa, NJ

Kevin's Fine Jewelry, located at 650 Union Blvd, Totowa, NJ 07512, is renowned for its exceptional service in wedding and engagement ring creation. With a commitment to customer satisfaction, the store boasts a warm atmosphere, making every customer feel like family. Reviews consistently praise the knowledgeable and friendly staff, including Kevin and Jenny, who offer in-depth guidance through the ring selection process. They take pride in their craftsmanship and provide a diverse range of beautiful, unique jewelry pieces.

Operating in Passaic County, Kevin's Fine Jewelry also offers services such as custom jewelry design, repairs, and appraisals, catering to various jewelry needs. Customers commend the store for its attentive service, even highlighting the personal touch, such as custom gift bags provided to brides-to-be.

However, there have been a few noted negative experiences, including instances where customers felt pressured during the sales process or experienced a lack of follow-up on orders. This highlights that while many enjoy exemplary service, some have encountered less satisfactory interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review: A customer named Tyler expressed immense satisfaction with the patient, kind service provided during the engagement ring purchase, emphasizing the staff's commitment to ensuring a personal touch throughout the process.

Worst Review: Another customer, GF, recounted a negative experience where they felt pressured while shopping for an anniversary band, leading to disappointment in the service and selection compared to other jewelers.

**Hours of Operation:**
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members: Kevin, Jenny

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.