L & K Jewelers, located at 188 Towne Center Cir, Sanford, FL 32771, is a notable jewelry store specializing in engagement ring creation and comprehensive jewelry services. With a reputation for offering personalized customer service, this store is celebrated for its skilled staff, including owner Rosie, who has consistently provided exceptional assistance to clients seeking to create their perfect rings. The business operates within Seminole County and offers a variety of services, including custom jewelry design and repair services.
Customer feedback indicates a diverse experience with the store; positive reviews highlight the reasonable pricing and superior customer care. Clients appreciate the friendly and professional approach of the staff, who are eager to assist in finding the right piece or resolving issues with repairs.
Conversely, some negative feedback points to issues with quality, where certain customers experienced problems with jewelry durability shortly after purchase, leading to dissatisfaction with customer service efforts to address those concerns.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
**Opening Hours:**
- Monday: 10 AM – 7 PM
- Tuesday: 10 AM – 7 PM
- Wednesday: 10 AM – 7 PM
- Thursday: 10 AM – 7 PM
- Friday: 10 AM – 8 PM
- Saturday: 10 AM – 8 PM
- Sunday: 12 PM – 6 PM
**Staff Members:**
- Rosie
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Best Review:
Peter praised L & K Jewelers as his go-to place for all jewelry needs, admiring the reasonable prices and the first-class service where he felt like family throughout his visits.
Worst Review:
Christine expressed disappointment with the service and quality, detailing issues with rings that lost stones shortly after purchase, along with the lack of adequate resolution from the staff.
Positivity Score: 80%
Total Customer Feedback Reviewed: 16