Zales Jewelers, located at 114 Towne Center Cir, Sanford, FL 32771, is a well-known provider of engagement rings and fine jewelry in Seminole County. The store offers a variety of services, including custom engagement ring creation, jewelry repair, and routine inspections. Its location within Seminole Towne Center enhances the shopping experience.

The customer service at Zales has drawn mixed feedback. Positive reviews highlight the exceptional dedication of staff members, such as Camilla and Adrian, who are praised for their professionalism and attentiveness during the engagement ring selection process. Many customers express satisfaction with the quality of service and the support provided throughout their jewelry purchases. Overall, many reviewers have had positive encounters regarding product quality, selection, and timely repairs.

However, there are negative aspects noted as well. Some customers reported poor experiences related to customer service and long wait times for repairs, with instances of dissatisfaction regarding communication and follow-through. Certain reviews indicate that customers encountered difficulties during visits, impacting their overall impressions of the store.

Overall Sentiment from Online Customer Reviews:
Out of a total of 121 reviews analyzed, approximately 75% are positive, 15% are neutral, and 10% are negative.

Opening Hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned:
- Camilla
- Adrian

Best Review: A customer commended the team at Zales, specifically mentioning Camilla for handling complex situations with professionalism and ensuring customer satisfaction during the purchase of an engagement ring.

Worst Review: Another customer expressed frustration over the lengthy duration of a watch repair and the incomplete service, calling for improved management oversight.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.